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September 17, 2008

Really Happy in Real Time
Complex event processing empowers the contact center to manage the customer relationship.
CRM Featured Articles
Crossing Generational Lines at Work
2008 Office 2.0 Conference: As young meets old, and new meets traditional, business needs to keep an open mind.
Hospital Responds to 'Ayudame'
Translation software makes inroads where rapid and accurate customer communication is literally life-or-death.
Lead(ing) the Revolution
Infusionsoft Marketing Revolution Tour: The marketing automation provider helps small businesses manage sales opportunities.
Mobile CRM Finds a Permanent Home
A 2007 Rising Star delivers a browser-based CRM suite that stays true to its wireless roots.
Magazine Features
The 2008 CRM Market Awards: Influential Leaders -- Introduction
The visionaries shaping the CRM industry.
Advanced Marketing Analytics: The Next Big Thing
The marketplace is demanding a new type of analytic platform.

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