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September 10, 2008

CRM Featured Articles
A Business That's Small Can Record Your Call
CallCopy's latest release -- a Voice over Internet Protocol call-recording solution -- specifically targets the smaller end of the small-to-midsize-business segment.
Demandbase Helps Harvest Leads, One by One
The software-as-a-service demand generation specialist gets on the platform bandwagon, and releases a free tracking widget as well.
RightNow Takes Aim at Customer Service 2.0
The Bozeman, Mont.-based provider's latest quarterly on-demand release "pushes the envelope," according to one industry analyst.
Eloqua Opens Up With Web Services
New application programming interfaces aim to increase flexibility and ease integration with CRM systems -- particularly sales and marketing solutions.
Maximizing Mobility for the SMB
Maximizer Software announces a branding strategy for its Mobile CRM product.
CRM on Twitter: September 2008
The twitterverse opens up on open-source CRM.
Magazine Features
The 2008 CRM Market Awards: Elite -- Introduction
The four customer implementations deemed most worthy this year.
Reality Check
Evolution from Without
The innovation you seek may come from your customers.
Break the Rules to Win in Customer Service
Out-innovate the competition in 9 contrarian ways.

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