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July 21, 2008

CRM Featured Articles

No Leaders Yet in Gartner Magic Quadrant for Enterprise Marketing Management

Magic Quadrant for EMM '08: Until buyers are using EMM solutions as platforms, vendors can't be marked for their ability to deliver.

U.S. Advertising Will Reach $43.4 Billion in 2013

The economic downturn pushes spending away from traditional advertising to more accountable online media.

SAS and SPSS Hold the Lead in Gartner Magic Quadrant on Data Mining

Magic Quadrant for Data Mining '08: Packaged applications are all the rage -- but as the pair atop the list remains the same, a Visionary emerges overseas.

Magazine Features

Say What?

The voice user interface problem has long been the sticking point in automated support systems. Why can't designers design a system worth talking about?

Viewpoints

Help Price-Conscious Consumers Find the Value on Your Site

Not every online retailer can lower prices to compete.

Customer Centricity

“At Least We’re Making Our Numbers”

If that's the case, do we really need to change?