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July 21, 2008

CRM Featured Articles
No Leaders Yet in Gartner Magic Quadrant for Enterprise Marketing Management
Magic Quadrant for EMM '08: Until buyers are using EMM solutions as platforms, vendors can't be marked for their ability to deliver.
U.S. Advertising Will Reach $43.4 Billion in 2013
The economic downturn pushes spending away from traditional advertising to more accountable online media.
SAS and SPSS Hold the Lead in Gartner Magic Quadrant on Data Mining
Magic Quadrant for Data Mining '08: Packaged applications are all the rage -- but as the pair atop the list remains the same, a Visionary emerges overseas.
Customer Centricity
“At Least We’re Making Our Numbers”
If that's the case, do we really need to change?
Magazine Features
Say What?
The voice user interface problem has long been the sticking point in automated support systems. Why can't designers design a system worth talking about?
Help Price-Conscious Consumers Find the Value on Your Site
Not every online retailer can lower prices to compete.

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