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CRM Magazine:
October 2002
Download Issue
Magazine Features
The World According to Tom
Why he is not the king of the customer. Why SAP and Oracle are lying. And why the ASP model won't work.
by
Elliot Markowitz
Microsoft Battles for Enterprise Acceptance of .NET
The mid-market is embracing the behemoth's architecture, but enterprise vendors are opting for Java-based development to implement Web services.
by
Lisa Picarille
Taking A Bite Out of Crime in Florida
Federal, state, and local governments have discovered the benefits of CRM and are using it to interact with and serve their constituencies.
by
David Myron
Industry Overview
The Evolution of the Call Center
by
Jason Compton
Contact Center Best Practices
Avoiding the Attack of the 50-Foot Customer
by
Mark Leon
Trends and Technology
Call Center Technology Steps Up
by
Jason Compton
Achieving ROI
Profits on the Line
by
John Berry
In-House vs. Outsourcing
Do You Dare to Do-it-Yourself?
by
Ramin Ganeshram
Front Office
Let's Just Say TTFN
by
Elliot Markowitz
Reality Check
What Are You Really Buying?
Call it vendor selection, not package selection, please
by
Paul Greenberg
REAL ROI
How Configuration Tools Build Sales
by
Lisa Picarille
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Unisphere Research
Delivering Certainty Through In-Depth Analysis of Enterprise Technology, IT, Marketing & Media Trends
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