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CRM Magazine: October 2002
Magazine Features
The World According to Tom
Why he is not the king of the customer. Why SAP and Oracle are lying. And why the ASP model won't work.
Microsoft Battles for Enterprise Acceptance of .NET
The mid-market is embracing the behemoth's architecture, but enterprise vendors are opting for Java-based development to implement Web services.
Taking A Bite Out of Crime in Florida
Federal, state, and local governments have discovered the benefits of CRM and are using it to interact with and serve their constituencies.
Industry Overview
The Evolution of the Call Center
Contact Center Best Practices
Avoiding the Attack of the 50-Foot Customer
Trends and Technology
Call Center Technology Steps Up
Achieving ROI
Profits on the Line
In-House vs. Outsourcing
Do You Dare to Do-it-Yourself?
 
Front Office
Let's Just Say TTFN
 
Reality Check
What Are You Really Buying?
Call it vendor selection, not package selection, please
 
REAL ROI
How Configuration Tools Build Sales
 

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