CRM Magazine: June 2016
Magazine Features
Focus on creating a valuable and vibrant group to deepen customer relationships
There are as many as five V's, but one trumps all of them
In the age of the super-savvy, hyper-connected buyer, sales professionals should blend modern technologies with traditional methods
Front Office
"Timeliness and relevancy are the foundation of delivering personalized customer experiences in real time."
Reality Check
If you want sales reps to use (not lose) their training, turn to the devices they use every day
The Tipping Point
A big part of your core strategy? Staying on top of all of your clients' needs
A #FAIL with baseline expectations will have your customers looking elsewhere
Pint of View
We use strange language to describe our applications
Customer Experience
And 5 pitfalls to avoid as you quantify the customer journey
Facebook pushes bots as the new form of customer engagement
Call blending is the new normal as customer service becomes more proactive
Marketers might be tempted to hit the live record button, but precautions must be taken
How the technology powering Bitcoin could reshape e-commerce
Marketers must craft their campaigns based on their organization's level of sophistication
A new contact center improves how the claims processor handles home emergencies
The digital ad agency can track its performance in real time with Accelerize's ROI measuring tool
With ContactWorld, the gym beefs up its sales force, and sales
The Next Step

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