CRM Magazine: March 2014
Magazine Features
Front Office
This year's hottest customer service trends include social media, cloud technology, and mobile devices.
Reality Check
Give sales reps the right tools to drive CRM success.
The Tipping Point
Emerging technology trends hold great promise.
Scouting Report
Expanding beyond the contact center is a challenge to overcome.
Pint of View
Meeting others' expectations starts with coming to terms with your own.
Customer Experience
Base your plan of action on this simple formula.
The cryptocurrency gains momentum despite its value volatility.
Companies can increase revenue and improve agent efficiency.
Everyday users can turn data into insight.
Harnessing technology to improve the retail experience.
High-consideration purchases and touch points a strong fit for online videos.
A Stanford professor shares insights on the shift from relative to absolute consumer decision-making.

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