CRM Magazine: January 2013
Magazine Features
New social, mobile, and collaborative tools help sales teams close more deals.
How to help these groups help your company shine.
Companies concerned about data security have more hybrid (public and private) cloud computing options.
Front Office
Companies looking to improve user adoption should remove as many obstacles as possible for customers and prospects.
Reality Check
What works within companies might call for caution with customers.
The Tipping Point
Improve customer value to boost profitable growth.
Scouting Report
Low cost and flexibility make this a win-win solution for many enterprises.
Pint of View
Consider what your flight attendants can control before giving them attitude.
Customer Experience
Mapping out a customer journey is a two-sided process.
Small Biz Buzz
As technology evolves, so must SMB strategies.
Here's how to make an impact.
Companies lack the skills to manage the barrage of information.
Businesses experiment with prices based on consumer demographics and behavior.
Insurers turned to mobile and social technologies to respond to the October superstorm.
Premier Business Leadership Series 2012 foretells the future of big data.
The integrated cloud app platform will be at top IT trend for 2013.
Sports Unlimited gets an SEO boost and increases sales with help from Treepodia.
Data.com helps deliver "the best possible audience" for marketing messages.
AmeriGas offers targeted, more efficient solutions with a speech-enabled phone system from Message Technologies Inc.

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