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Going Green, Saving Green
No matter what your company's environmental motivations may be, the bottom line is still the bottom line.
10 Efforts to Make You Green (With Envy)
Think a green initiative is either too lofty a goal or too difficult to pursue? These 10 companies would be quick to disagree.
Turning Green on the Ocean Blue
Marketing the New Green
Companies should be rightly proud of their environmental improvements. So why can't they market those achievements without seeming mercenary?
6 Ways to Promote Green Marketing
Serenity Edwards, director of corporate and social responsibility at the Direct Marketing Association, describes the top six trends in "going green."
Jetting to Greener Pastures
JetBlue's all-you-can-jet promotion was a monster success—but the airline may have to follow a different flight plan with its new environmental campaign.
Hither and Yon
Over the course of his journey with JetBlue's All-You-Can-Jet pass, Eric Barkin crisscrossed the country—10 flights to 8 cities in 30 days. We've adapted his travelogue here, but you can read the full version on our blog at http://sn.im/dcrmblog-aycj.
Green Strategies Are a Go
Your People Are Half the Battle
You have a simple choice: Prepare your people or prepare for failure
6 Steps to a "Greener" Contact Center
What it means for the contact center to focus on the size of its carbon footprint.
The Tipping Point
Customer Service Gets SaaSy
The contact center can finally benefit from software-as-a-service.
J. David Lashar
Pint of View
Hear Kitty Kitty
Think CRM with your customers is complex? Try it with your cat sometime.
Why Gen Y and the Millennials are greener than you'll ever be.
Market Focus: Consumer Packaged Goods — From Organic Goods to Sustainable Ones
A saturated market for organic packaged goods has sprouted a new demand: sustainability.
Required Reading: Sustainability Is the Ultimate Business Practice
CRM on Twitter: April 2010
The denizens of the twittersphere tend to be passionate people already, and the social, political, and cultural sensitivities of the environmental movement only serve to add fuel to that fire.
Classroom in the Clouds
An Arizona State University outreach program cuts costs and carbon by going virtual.
Mail Model of the Year
U.S. Bank accrues savings by only pitching customers who aren't already likely to show interest.
What Wood You Do?
Building products distributor BlueLinx does its part for preservation.
Secret of My Success
Saving Trees, One T-Shirt at a Time
Customers at Stanford University's student store no longer have to receive receipts.
Travis Urban, manager of Stanford University's Student Store, as told to Lauren McKay
Re:Tooling — Speech Analytics: Seeking What's Inside
Why speech analytics is starting to get a little more than recognition.
Salesforce.com Announces Salesforce Inbox Calendar
Analytics Give Companies Important Competitive Advantages
Drive High-Velocity Selling Through Salesforce
YourMembership Releases SocialLink
Other Sites from
Database Trends and Applications
Faulkner Information Services
Smart Customer Service
Streaming Media Producer
Delivering Certainty Through In-Depth Analysis of Enterprise Technology, IT, Marketing & Media Trends
Coming August 30th: "Extreme Call Deflection: Utilizing your Digital Arsenal"
While the phone still remains the most popular safety net for customer service, it's not the consumer's first choice. Today, 64% of consumers begin their journeys online, and over 70% will seek live agent assistance if they can't get what they need done on the website. Register for this free webinar and you will learn how to deal with extreme call deflection.
Coming September 7th: "Outperform Through Analytics: Understand Your Business, Optimize Your Resources, Satisfy Your Customers"
Join this webinar and learn how Qlik helped HDFC see the whole story within its data, increase end-to-end understanding of its business, and better leverage resources, resulting in cost savings, reduced customer response times and improved satisfaction, and increased growth, making HDFC Life one of the top private life insurance providers in India.
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