|
Biographical Information
Brent Leary
cofounder and partner, CRM Essentials
|
Brent Leary is cofounder and partner of CRM Essentials, a CRM consultancy focused on small and midsize enterprises. You can email him at bleary@crm-essentials.com or send him a tweet at @brentleary.
|
|
To meet expectations, try being FAIR.
As technology evolves, so must SMB strategies.
Companies with strategic approaches see the most benefits.
2012 holds great potential as a breakout year for CRM.
Building a business model to keep up with customer expectations.
Rising competition demands a holistic strategy.
So speak softly and carry just 140 characters.
Bridging the chasm between CRM and minority business.
Posted 18 Oct 2004
It appears the challenge and solution to raising CRM awareness is another type of CRM: community relationship management.
Posted 15 Mar 2004
|