Articles By Marianne Cotter
How DirecTV's knowledge base helps its geographically diverse call center agents dish out current information, consistently.
Scheduled for a September 2003 launch, OpenWorldX will support Gemini, code name for iBaan 6, the next generation of the iBaan suite of products, also scheduled for a September launch.
Posted 16 Oct 2002
destinationCRM.com's Experts On Call look to 2002 with the following question in mind: How can businesses best reassess their products and strategies to move forward into 2002?
Posted 29 Nov 2001
An editor faces her own useful(less)ness.
Is customer-based government an oxymoron? Siebel Systems doesn't think so.In May, Michael C. Maibach was appointed to the position of senior vice president of government affairs to begin educating and promoting Siebel products to the thousands of government agencies in the U.S. and around the world. Reporting directly to Thomas Siebel, Maibach plans to introduce the same multi-channel software solutions that the private sector enjoys into government agencies, enabling them to integrate their communications channels into a single customer view and report performance metrics in real time
Posted 28 Aug 2001
A new Bluetooth wireless e-tagging technology called BlueTags from a Denmark-based company of the same name may change how road warriors work. By attaching an e-tag to a briefcase, suitcase or portable PC, an airport employee or passenger will be able to track the object during its travels.
Posted 14 Aug 2001
destinationCRM.com's panel of experts is the perfect place to cull practical wisdom in troubled times. During the month of March we challenged twelve members of our panel to suggest several strategies businesses can adopt to keep customer initiatives on track while weathering the economic downturn. Not surprisingly, a prevalent message was "back to basics." But not just old basics--new basics as well.
Posted 19 Apr 2001
This Q&A with Dovebid Vice President Daphne Li was written to accompany "Dovebid Bets its Assets on E-Business" from the May 2001 issue of E-Business Strategist.
Posted 16 Apr 2001
The founder of Rubric had a vision of Web-based marketing that gave the industry the last piece of the CRM puzzle.
The president and CEO of Commergent Technologies listens first and innovates second.
A Q&A with Julian Bond of Netmarkets Europe on dealing with barriers to international B2B Trading Exchanges.
Posted 18 Dec 2000
A look at version 2.0 of Entice and how its WAP capabilities bring real time CRM to smaller enterprises.
Posted 29 Aug 2000
While searching for a personalized online banking experience, Marianne Cotter discovers the gap between e-personalization and the real thing.
Posted 26 Jul 2000
Business intelligence (BI) expert Todd Nash discusses strategies for integrating BI and e-business solutions.
Posted 12 Jul 2000
Columnist Marianne Cotter contends with her increasingly high expectations as an online consumer.
Posted 30 Jun 2000
Freefire hopes to revolutionize the software development and distribution process by moving it to the Web
An opinion piece pondering the meaning of the simplicity movement to the dot com world.
Posted 18 Jun 2000
A goddess contemplates the limits of her creation.
LandsEnd.com's customer service agents are called personal shoppers. Each agent has an extensive knowledge of the company's product line and is qualified and encouraged to assist customers in selecting styles, colors and combinations as well as advises on shipping and return policies.
Posted 18 May 2000
In the age of computer creep, are there still technology-free zones?