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Duke Chung


Duke Chung is the cofounder and chief marketing officer of Parature, a provider of cloud-based social and customer engagement solutions.

Articles By Duke Chung
Why customer service will—and should—never be the same.
Posted 12 Jul 2013
Treat your customers like guests at a party.
Posted 12 Oct 2012
Five tips for creating an agile and successful call center to keep up with customer demands.
Posted 20 Jul 2012
Open up a two-way communications channel for customers
Posted 02 Sep 2011
Here, the results of a nationwide survey of customer support professionals.
Posted 01 Aug 2006
 
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