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Biographical Information
Duke Chung


Duke Chung is the cofounder and chief marketing officer of Parature, a provider of cloud-based social and customer engagement solutions.

Articles By Duke Chung
Customer service is becoming the next brand differentiator.
Posted 25 Apr 2014
Why customer service will—and should—never be the same.
Posted 12 Jul 2013
Treat your customers like guests at a party.
Posted 12 Oct 2012
Five tips for creating an agile and successful call center to keep up with customer demands.
Posted 20 Jul 2012
Open up a two-way communications channel for customers
Posted 02 Sep 2011
Here, the results of a nationwide survey of customer support professionals.
Posted 01 Aug 2006
 
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