Biographical Information
Natalie Petouhoff

Natalie Petouhoff, Ph.D., is vice president and principal analyst at Constellation Research. She can be reached via Twitter @Dr.Natalie or at www.DrNatalieNews.com.

Articles By Natalie Petouhoff
If customers complain about you online, take heart: That means they're still customers
Posted 01 Dec 2016 [December 2016 Issue]
What does it mean for you? That there's a conversation going on—so don't get left out of it.
Posted 01 Dec 2015 [December 2015 Issue]
7 steps for navigating the digital/social landscape.
Posted 01 Dec 2014 [December 2014 Issue]
How to use Twitter for customer service interactions.
Posted 10 Mar 2010 [March 2010 Issue]
The bottom line on the theft and privacy of CRM data.
Posted 01 Sep 2006 [September 2006 Issue]
Part II: Reduce resistance and increase ROI with change management
Posted 01 Apr 2006 [April 2006 Issue]
Part 1: Understanding resistance
Posted 01 Mar 2006 [March 2006 Issue]
Popular Articles

Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us