3CLogic, a provider of cloud-based contact centers hosted on Amazon Web Services (AWS), has partnered with the IVR Technology Group (ITG), a provider of interactive voice, text, mobile, and Web hosted response services, to give customers using both solutions a better way to service their constituents, reduce operating costs, and enhance customer interactions.
With this partnership, customers can leverage a suite of cloud-based contact center capabilities. In addition, with seamless integration between the two platforms, 3CLogic can now offer through ITG, PCI-compliant payment solutions, robust IVR front-end processing, and linkage to ITG's mobile applications.
"The ITG team is one of the most knowledgeable teams that 3CLogic has worked with. With their product and service expertise, they bring tremendous value in servicing our joint contact center customers. We are excited about bringing new innovations to the contact center industry and providing world class support to customers," said Raj Sharma, president and CEO of 3CLogic, in a statement.
"Providing seamless, two-way integration to our customers between our robust interactive service offering and 3CLogic's truly state-of-the-art, best-of-breed call center support suite is very exciting. Both companies do not take this partnership lightly as we focus on delivering a true value-add experience throughout our collective customer base," said, Mike Byrne, CEO of IVR Technology Group, in the statement.