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The 2009 CRM Market Awards: The 2009 Elite
The four customer implementations deemed most worthy this year.
For the rest of the September 2009 issue of CRM magazine please click here
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It’s no surprise that we like to praise successful CRM implementations—but each year around this time, we try to draw attention to a select few. Metrics always make nice bullet points—and we’ve certainly included some here—but the best part of a winning CRM project is how it enables a company to connect with its customers, and how those customers are better off as a result. As always, we’ve winnowed down the nominees to a select few, and this year’s quartet runs the gamut of the CRM world: enterprise-level and midmarket, marketing and sales—these are CRM initiatives that worked, and are still working, continuing to provide value to users wise enough to commit to them.

The following organizations (shown with their respective CRM implementation categories) comprise this year's CRM Elite:


ISS Belgium - Sales Force Automation


NBC Universal - Enterprise Suite CRM


ShipServ - Sales Force Automation


Wrigleyville Sports - Midmarket Suite CRM

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To contact the editors, please email editor@destinationCRM.com
Every month, CRM magazine covers the customer relationship management industry and beyond. To subscribe, please visit http://www.destinationCRM.com/subscribe/.
Learn more about the companies mentioned in this article in the destinationCRM Buyer's Guide:
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