For the rest of the December 2003 issue of CRM magazine please click here
"When I submitted my proposals to upgrade to Siebel 7, I made sure to include the all-important CYA [cover your ***] clause. My boss thought the proposal was a little
bit extensive. Then he thought about it and said, 'Consider yourself covered.'"
--Ed Garry, vice president of CRM solutions, Quick & Reilly, a FleetBoston financial company
"What does mid-market mean? Does it mean the company wants less? No, it does not."
--Rohit Bedi, director, product marketing, PeopleSoft
"Implementing competitive intelligence is not for the faint of heart. Getting the sales force involved in CI is a huge task. If you guide the sales organization incorrectly, they'll never trust you again."
--Arik Johnson, founder and managing director, Aurora WDC
"The only competitor we take seriously is Siebel [Systems]."
--Jim Steele, president of worldwide operations, Salesforce.com
"VoIP will be an important factor in the call center of the future."
--Charlie Rabie, vice president of products, Aspect Communications
"The market is not interested in generic CRM anymore."
--Dan Ford, general manager, product marketing, Siebel Communications and Media, Siebel Systems