Wires: News and Products for August 13, 2004

In the news... PeopleSoft has selected Intellisync Corporation to enhance its mobility solutions, licensing the Intellisync Mobile Suite to provide additional PeopleSoft laptop/tablet PC solutions globally. The Intellisync Mobile Suite platform provides both wired and wireless access to data, as well as desktop-based and server-to-server synchronization of contacts, calendars, and tasks between PeopleSoft's enterprise applications, and Microsoft Exchange and Lotus Domino groupware. Entellium announced the launch of eSalesForce, a program that offers ACT! and GoldMine customers an upgrade path to a sales force automation solution from their current contact management solutions. Entellium provides 24/7 Web chat and email support at no charge, as well as additional customer service automation, collaboration, and business intelligence modules. The offer to ACT! and Goldmine users provides a company one free subscription for a year for every five subscribers to Entellium. Concerto Software announced its financial results for the second quarter of 2004. The company achieved $40 million in revenue, which represents a 52 percent increase from second quarter revenue 2003. Product revenue for the second quarter was $18.4 million, up 57 percent from last year's second quarter, and up 15 percent from the first quarter of 2004. The company also signed 29 new name accounts during the second quarter of 2004. Lightbridge hosted an opening for its call center in Liverpool, Nova Scotia, on August 10. The event featured addresses by several public figures, as well as a tour of the 32,000 square-foot facility. PricewaterhouseCoopers LLP and PlanView, a provider of IT portfolio management and corporate IT governance solutions, have formed an alliance to help clients automate IT-process improvement and change-management initiatives. Process changes that will be facilitated under the alliance include IT governance, change management, strategic IT management, IT portfolio management, workflow, lifecycle and content management, cost mitigation, benefit tracking and realization, and resource management. Governor of Virginia Mark R. Warner announced that StarTek will invest $5 million to open a technical support and customer care center in Henry County. The project is expected to provide approximately 500 new jobs over the next 30 months. This is the company's second customer service center announced this year in the state of Virginia. DATALink Systems and Sales Force Management Software announced a partnership to provide productivity software tools to sales managers in Puerto Rico. The software product, Sales Force Management Suite 2005, will be available in Spanish and English editions exclusively through DATALink Systems in Puerto Rico as early as mid August. Interactive Intelligence's business communications software has been certified by VoEx, enabling customers to extend Internet protocol trunking beyond customer premises to the public switched-telephone network. "By combining the Interactive Intelligence product suite with the VoEx IP network customers can bypass a carrier's expensive T1 voice circuits and reduce per-minute and monthly charges between 30 and 50 percent," according to Haydar Haba, VoEx chief executive officer. VoEx is targeting distributed enterprises, such as banks, credit unions, and universities, and organizations with a high volume of long-distance calls. FreeCRM.com, a free, multiuser, on-demand CRM software solution for small and midsize businesses, has surpassed 6,000 corporate subscriptions and almost 20,000 users as of August 1. Launched in October 2003, FreeCRM.com provides contact management, lead tracking, customer support, email marketing, call automation and document sharing, and group calendaring tools in a hosted, on-demand environment. New products... Acxiom Corporation released Personicx LifeChanges, a consumer segmentation system that allows marketers to target receptive customers as they move through life variations, such as marriage, the purchase of a home, the birth of a child, or retirement, which effect their purchasing behavior. The system places each U.S. household into one of 70 segments, based on its specific consumer behavior and demographic characteristics, and creates a monthly file compiled from an evaluation of changed Personicx codes and historical trend analysis. Edocs has made available its recently acquired Brightware eService applications on a fully hosted basis. This will allow companies to utilize the full capabilities of its Brightware email response management, knowledge management, and chat software solutions. IntelleDisc Technologies has expanded its flagship product, the IntelleDisc. Key features of the tool include data collection and review; real-time alert notification; the ability to assign and personalize presentation to representatives and personalize presentation to users; autogeneration of personalized email communications to user from representative, company, and presentation; and integration with most CRM software applications Dendrite International launched a new version of its WebForce suite, a pharmaceutical sales and marketing solution for tablets and PDAs. This upgraded release includes a "floating" onscreen keyboard for data entry using a stylus; selection from pick-lists; improved handwriting recognition; smart docking/quick search; and rapid-switch screen orientation to support prescriber signature-capture requirements. Using the solution, sales reps will also be able to present important information to prescribers in multimedia formats, and link back response data to the head office through WebForce. Kintera unveiled the Kintera Sphere 7.0, a platform for the nonprofit industry designed to help charities with their Web-based efforts. The platform includes contact relationship management enhancements; integration with P!N Central to provide access to external data resources as well as a new batch utility, additional wealth profile summary fields, and an import function for wealth-profile summary fields; Microsoft Outlook integration; Web-content templates; and a custom "Friends Asking Friends" solicitation service to assist fundraising initiatives. DDi System introduced Version 16 of its Distribution Management Software, announcing a new contact management module with CRM functionality. This latest version features detailed history, contact notes, and scheduling tools for an unlimited number of customers and vendors, in addition to special order management functionality to automate procurement processes, from purchase order to shipping and handling. OnStation introduced DealerConnect, a customizable solution for dealership service centers to reach and retain customers, which features email capabilities that provide service centers the ability to segment, target, customize, and control customer communication, sending out automated, targeted emails with manufacturer-recommended service reminders. It also features targeted promotions and "thank-you" notes that include online satisfaction surveys.