TeamSupport.com, a provider of Web-based customer support and help desk software solutions, has added a "Community" feature for the Advanced Customer Portal of the company's flagship support application.
Communities, sometimes called forums, let end users interact with each other as well as company support specialists through TeamSupport's Customer Portal. They provide the enterprise with a means to notify customers, provide progress updates, solicit feedback, and even let users help to analyze and solve problems. Communities are a venue where everyone can share ideas, experiences and gained knowledge with no limit to the number of exchanges and collaborations. Posts are integrated directly with TeamSupport tickets so support staff can keep-up with discussion threads and customer communications.
"We developed this new feature to empower customers to help each other and themselves," said company CEO Robert C. Johnson, in a statement. "TeamSupport is continually evolving to provide our users with greater flexibility in managing their help desk and support activities. We firmly believe that satisfied, well-informed customers are the foundation of any successful business."
The application is offered in several upgradeable versions. TeamSupport is scalable from a simple help-desk application to a 100-plus seat enterprise-wide customer support and product defect tracking system.