TeamSupport.com, a provider of service desk and collaborative customer support software, today released a new version of its software suite that significantly enhances its capabilities to meet the unique needs of larger organizations with customer support teams of 100 representatives or more.
The new software version features the following:
- An expanded user rights management system that gives customer support managers more options for setting user controls so that, if they choose, support representatives have access to only specific sections of the application that are applicable to performing their jobs.
- Expanded functionality to control which users have access to information about customer support issues-and how much access.
- Additional formatting capabilities in tickets that allows users to embed images, such as screenshots, into customer replies.
- Dropbox integration so companies can leverage Dropbox to store and share large files between co-workers and customers.
"Although TeamSupport was built to help support teams communicate, collaborate, and share information more easily, some organizations have unique needs specific to which team members can access what information-and when," said Robert C. Johnson, CEO of TeamSupport, in a statement. "TeamSupport's new rights management capabilities give larger organizations the expanded flexibility to control access, manage internal security, and meet the needs of their specific customer support operations."