Prosodie-Capgemini today released the SmartCall mobile customer service application to all customers using the company's Odigo Voice solution, which manages multichannel customer interactions (voice, mail, and Web) completely in the cloud.
Built on the Salesforce.com Platform, SmartCall extends access to customer care agents from any smart device, via voice, chat, and social media, directly into the contact center.
The new visual interactive voice response solution allows customers to see the wait time to speak to an agent, join the hold queue without waiting on the phone, chat with agents, or to have the system call them when the next agent is available.
"This announcement opens up a new innovative roadmap for our solutions that integrate with Salesforce, including features such as Smart Call, natural language, voice payments, and speech analytics, all components of the Odigo solution," said Nicolas Aidoud, CEO of Prosodie-Capgemini, in a statement. "We look forward to continuing to nurture our relationship with Salesforce and the solutions we deliver to customers as part of our growing global footprint."