Logo
BodyBGTop
NetSuite Moves Up the E-Commerce Ladder
The company releases enhancements to its e-commerce engine, with improvements that are tailored for a potentially untapped midmarket, according to one analyst.
Posted Feb 15, 2007
Page 1



NetSuite stepped up its efforts to service the commercial Web-site requirements of midmarket companies with a major update of its e-commerce engine. Today company introduced a series of enhancements to help e-commerce companies make better use of customer data by connecting their shopping carts to their back-end systems. To date, NetSuite's e-commerce capabilities have been aimed at electronic retailers whose Web sites generate average annual revenues of under $10 million. "We're now targeting larger, midmarket e-retailers, and not just B2C, but also B2B, with revenues upwards of $300 million," says Sean Rollings, senior director of marketing at NetSuite. Rollings says many of these larger retailers run multiple Web sites that have to be integrated separately with their back-end ERP and CRM applications. Moving forward, NetSuite customers will be able to publish different Web sites from a single NetSuite account, each site featuring its own products, domain name, and "specific look and feel," Rollings says. Besides being multisite, the enhancements will also enable companies to be multilanguage and multicurrency, supporting languages such as Chinese, French, German, Japanese, Russian, and Spanish. The new tools will enable organizations to offer a range of high-end services like gift certificates, shipping estimates, free shipping offers based on the value of goods purchased, and the sale of downloadable goods such as software or files. Other features include the ability to list products for sale that have various attributes such as size or color, with different pricing and inventory levels, data that can be pulled from NetSuite's back-end systems. Organizations will also be able to track the search behaviors of visitors to their Web sites, including tracking metrics such as the number of results being returned for each query, the number of visitors who become customers and how much they purchased, as well as queries that are returning zero results. In conjunction with its beefed-up e-commerce engine, NetSuite also announced a partnership with eBay to integrate the auction site's online marketplace with NetSuite's applications suite. The integration will make it easier for users of NetSuite's applications to list and sell items on eBay, monitor eBay auctions from within their NetSuite software, and then automatically create customer records and sales orders once an auction is completed. The two companies will offer the combination of their technologies to eBay's high-volume sellers who are called Power Sellers, Rollings says.
E-commerce, along with its preintegrated ERP/CRM offering, has always been one of NetSuite's strengths, according to Denis Pombriant, founder and managing principal of Beagle Research Group. The enhancements to its e-commerce engine speak to the company's efforts to gain a competitive differentiator over its on-demand rivals. "The on-demand market is a crowded one, so vendors are trying to differentiate themselves from the competition with their go-to-market strategy," Pombriant says. Pombriant also feels that NetSuite has identified a possible untapped market for e-commerce. With best-of-breed vendors such as ATG and Comergent delivering solutions tailored for enterprise-size customers, NetSuite is "going after the midmarket by packaging up their e-commerce." As for NetSuite's tighter integration with eBay, Pombriant says it "makes sense," since eBay is a premium brand in online auctioning, though he says online auctioning is "a different breed of e-commerce. It will be interesting to see how it works out." Related articles: Gartner Combines Two Magic Quadrants Head to Head: NetSuite and Salesforce.com NetSuite Links PRM+ to Sales and Order Management
Page 1
To contact the editors, please email editor@destinationCRM.com
Every month, CRM magazine covers the customer relationship management industry and beyond. To subscribe, please visit http://www.destinationCRM.com/subscribe/.
Learn more about the companies mentioned in this article in the destinationCRM Buyer's Guide:
{0}
{0}
Related Articles
The popular on-demand CRM vendor puts its cash to good use in snatching up professional services automation developer OpenAir.
Will on-demand ring a bell in manufacturing? The SaaS pioneer rolls a new vertical integration off the assembly line, and its partners are also building for the industry using NetSuite's Business Operating System platform.
Marketing automation and knowledge management headline the company's latest list of enhancements, as well as those coming from its partners.
Magic Quadrant for E-Commerce '08: Veteran firms IBM and ATG top the field -- but the field itself is twice as big as it was last year.
Rounding up a slew of announcements from the on-demand CRM provider, including a half-price deal targeting Salesforce.com customers.
The provider of professional services automation -- now a NetSuite company -- announces closer integration with Salesforce.com.
The cloud computing business software provider looks to new partnerships to integrate friends into the shopping experience.
 
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us