Consumer sales automation company Leads360 has upgraded its intelligent dialer suite Dial-IQ to include Inbound and Multi-line functionalities for better call handling capabilities.
Dial-IQ Inbound enables sales managers to route inbound calls to the appropriate reps and to follow up on leads. Marketers can manage and track campaign effectiveness through call tracking and analytics within the sales lead management platform, the company says.
Dial-IQ Inbound leverages some of the capabilities of the outbound dialer, such as the shotgun feature, which dials all lines in a qualified user group. Using preset business rules, Dial-IQ Multi-line scales the number of outbound lines for up to four lines per agent; the solution enables an agent to make up to 500 calls per hour, the company says.
"With Dial-IQ Multi-line, we were able to be a lot more efficient with our leads," said Mark Wong, an agent at client company Northern California State Farm Insurance, in a statement. "Dial-IQ Multi-line is propelling my office, doubling production without the need to hire more staff, while maintaining a positive customer experience that you can't get from a predictive dialer."
According to Nick Hedges, president and CEO of Leads360, the goal of the upgrade was to ensure sales managers can "make the most of every call and follow up opportunity."