Freshdesk, a provider of customer support platforms, today released FreshMobile, the mobile app version of its help desk solution.
With this latest addition, Freshdesk can now support agents with an HTML5 mobile app. Support teams across the globe can resolve tickets and manage their help desks from any device's mobile browser at any time without the need to download an app.
Freshdesk already offers businesses the ability to take customer support wherever their customers are-through phone, email, Facebook, Twitter and even online communities. With FreshMobile, Freshdesk now lets agents resolve customer queries on the fly, no longer chained to a PC to answer requests.
With FreshMobile, Freshdesk allows support agents to create, save, and reuse templates for replying to tickets on the go. FreshMobile also introduces Solution Suggest, allowing support agents to pull out the most likely solution to a ticket from the company's knowledge base.
Freshdesk's HTML5 mobile app allows agents to access FreshMobile on the mobile Web from any device. As newer mobile operating systems, interfaces, and devices are introduced, support agents will not need to update or install new native apps.
FreshMobile also streamlines the customer support experience across all these devices and synchs responses and customer history across any digital touch point, be it smartphone, tablet, or desktop Web site.
"With customer support increasingly being viewed as an integral business function, help desks need to be able to resolve issues as they happen, no matter what time of the day," said Girish Mathrubootham, CEO of Freshdesk, in a statement. "With FreshMobile, support teams can be connected and solve customer issues in real-time, without being tied down to their desks."
Freshdesk's software already allows support agents to resolve support issues on the go, right from their email, through Email Commands. With Google Analytics, Google Contacts, and Gmail Gadgets integrations, businesses around the world can manage their helpdesk right from Gmail, while Freshdesk's Facebook messages support for brand pages is bringing an unprecedented level of privacy for customer support on the social platform.