Technique links IVR interactions with caller satisfaction to pinpoint navigation pain points.
Posted Apr 13, 2012
Sponsored By: Jacada, Avaya, Confirmit, inMoment and BoldChat
Sponsored By: Genesys, Avaya, Verint, and Aspect
Sponsored By: Verint®, Confirmit and inContact
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The Immersion Approach That Helps Customers Make and Implement the Right Technology Decisions