Altitude Software, a contact center solutions vendor, today released the Altitude + MS-CRM Connector for Microsoft Dynamics CRM 2011, a pre-packaged solution that immediately leverages the power of an easy-to-use CRM system through a suite of contact center applications.
The integration solution between Microsoft Dynamics CRM 2011 and Altitude uCI suite enables businesses of all sizes to unify customer contact history and increase the value of customer insight in the CRM system, as it gets used by sales and contact center teams.
The Altitude+MS-CRM Connector boosts productivity in marketing and sales activities with real-time customer contact workflow. Using complete information from Microsoft Dynamics CRM 2011, it enables the automatic dialing of leads in a unified multichannel environment for contacts through voice, email, SMS, or chat. These capabilities allow inside sales teams to follow up on leads immediately.
The Altitude Agent Desktop enables the CRM application with a unified contact center agent interface. Altitude uCI also provides Microsoft Dynamics customers with intelligent routing for multichannel interactions, IVR functionality to improve service, and call recording for quality management. Customer service operational and business indicators also become widely available across the organization.
"The out-of-the-box combination of Altitude uCI and Microsoft Dynamics CRM is a key component of Altitude's integration strategy through connectors to third-party CRM applications from leading vendors such as SAP, Microsoft, Oracle/Siebel and Salesforce," said Miguel Araújo Lopes, vice president of marketing at Altitude Software. "Altitude offers an outstanding interaction management platform that provides more than unified communications functionality to CRM applications. The pre-integrated solutions are in place at customers in several geographies and industries, which find it key to achieve more sales and provide positive customer experiences."
Altitude uCI solutions increase the value of CRM applications by enabling the integrated, efficient management of voice, email, Web collaboration, Web chat, and IVR interactions. Solutions from Altitude Software also include intelligent multimedia interaction routing, a predictive dialing algorithm, and a unified contact center monitoring and management tool.