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Pivotal, Siebel Cross the Atlantic for Major CRM Contracts
Pivotal and Siebel have both landed major contracts with European financial firms, while a division of Siemens has agreed to market and implement Pivotal solutions in France.
Posted Mar 29, 2001
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Pivotal Corporation and Siebel Systems are broadening the global reach of their prominent e-commerce and CRM brands with three new contracts to provide solutions for major European verticals. London investment firm GMO Woolley will deploy Pivotal's CRM solution suite internally, and Dresdner Bank's Retail Banking Division will implement Siebel's eBusiness Applications to aid in its e-business and CRM practices. In addition, Munich-based systems integrator Siemens Business Services has announced an agreement to sell, support and implement Pivotal's Demand Chain Network solution in France.

GMO Woolley (GMOW), a U.K. subsidiary of the Boston-based global investment management organization Grantham, Mayo, Van Otterloo & Co., will integrate Pivotal's eRelationship CRM solution into sales, service and marketing practices at its London headquarters.

"GMO Woolley is using the Pivotal eRelationship CRM solution suite to apply a consistent, quality driven approach to the management of client service for our worldwide customers," says Peter Froude, head of GMO Woolley's client administration services. "The Pivotal solution suite... will enable GMO Woolley to deliver the high standard of personalized service that our customers expect."

"The Pivotal eRelationship CRM solution suite will quickly impact revenue generation by enabling GMO Woolley to make, serve and manage customers with speed and efficiency across all Internet and traditional communication channels," adds Pivotal's chief marketing officer, Bob Runge. .

Pivotal (Nasdaq:PVTL), based in North Vancouver, B.C., Canada, has also announced an agreement with Siemens Business Services (SBS), the second largest systems integrator in Europe, to deliver the Pivotal Demand Chain Network solution suite to the French market.

SBS will sell, consult, implement, customize and support the Pivotal Demand Chain Network solution suite in mid-size and enterprise companies in France. Pivotal and SBS will provide jointly trained sales and service teams to deliver Pivotal solutions to the French market and launch a joint solutions center to showcase Pivotal solutions. The initiative includes a co-marketing program that includes advertising and marketing.

According to Norm Francis, president and CEO, Pivotal, SBS will leverage its experience in the French market and knowledge of France's unique business drivers to deploy better-customized Pivotal solutions for increased revenue and improved customer retention.

Jean-Claude Mailhan, CEO of SBS France, adds, "Pivotal solutions offer companies a unique value proposition, rapid implementation times and outstanding total-cost-of-ownership, providing enterprises with [a] competitive advantage."

Pivotal is steadily marching forward into the European CRM and e-business solutions market share, says Francis. "Pivotal continues to demonstrate accelerated momentum in the European market with impressive customer wins, collaborative selling and marketing with Microsoft and the addition of a powerful alliance with a leading systems integrator."

Like Pivotal, e-business solutions provider Siebel Systems (Nasdaq:SEBL) of San Mateo, Calif. is also targeting the European market in a new customer solution. The company announced that the Retail Banking Division of Frankfurt, Germany-based Dresdner Bank, one of Europe's leading banking groups, will implement a Siebel e-business solution, based on Siebel's eFinance, as part of a strategy to improve the quality of customer service.

Dresdner Bank's Retail Banking Division, which serves 4.2 million customers, is turning to Siebel to aid in the implementation of a new Web portal designed to accommodate increasing demands in the marketplace for online and other multiple channel services.

"With the support of this solution we are able to serve our customers in person at the branch offices, via the Internet or on the phone without ever breaking off the flow of information," says Ulrich Poettgens, head of eCommerce / Internet of Dresdner Bank's Retail Banking Division. "We have chosen a strong, scaleable solution and will be able to benefit from future innovations of the market-leader."

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