Calabrio, a provider of contact center management and customer interaction software, today announced that its Calabrio Call Recording and Calabrio Quality Management software products are now compliant with Avaya Aura, making its full suite of Calabrio One applications available to Avaya customers.
Calabrio call recording and quality management products make it easy for enterprises to capture customer interactions to ensure compliance and validate transactions, as well as evaluate and improve quality to lower costs and increase revenue. The applications are now compliance-tested by Avaya for compatibility with Avaya Aura Communication Manager 5.2 and Avaya Aura Application Enablement Services 5.2.
“Customers are turning to Calabrio for a software-based suite of contact center management applications that work reliably in their VoIP environment, are easy to learn and use, and are ultimately less costly to own than other solutions they have deployed because administration, support and upgrades take less time and expense,” said Tom Goodmanson, president and CEO of Calabrio. “We are pleased to now offer the advantages of Calabrio’s applications to Avaya Aura customers.”
Calabrio provides recording options for businesses using Avaya IP telephony devices, and Avaya analog and digital telephony devices. Calabrio’s approach supports multiple automatic call distributors using a connector to the same core software without a change in hardware, meaning customers migrating from Avaya TDM to IP telephony, or even those operating in a multivendor ACD environment, can do so with ease and limited expense. The Calabrio recording software does not use proprietary hardware and generally requires fewer servers.
Calabrio is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a DevConnect Gold member, Calabrio is eligible to submit products for compatibility testing by the Avaya Solution and Interoperability and Test Lab, where a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
“Providing cost-effective, integrated solutions that are easy to use and support is critical to Avaya,” said Eric Rossman, vice president of developer relations at Avaya. “Calabrio Call Recording and Calabrio Quality Management software has been tested and proven to integrate well, complement the Avaya solution, and provide solid benefits to our customers.”