Altura Communication Solutions, a provider of voice, data, and video communication solutions, and Spoken Communications, a provider of a cloud platform for contact centers, today announced a new partnership to provide cloud-based, advanced call center solutions to Altura's base of Avaya and Nortel customers.
The Spoken-Avaya Contact Center Cloud Platform is built on Avaya infrastructure. Access to core Avaya ACD and CMS functionality is complemented by a full suite of Spoken's a la carte offerings, including call recording, monitoring, reporting, and IVR offerings.
The platform comprises four fully redundant, geographically diverse datacenters and offers 99.99 percent uptime. Currently supporting more than 20 million monthly minutes and 10,000 virtual agents, the Spoken-Avaya Contact Center Cloud Platform supports operations in the United States and Europe.
"We are extremely pleased to provide to our customers the choice of cloud based call center solutions powered by Spoken Communications. With the only Avaya hosted call center solution in the market place, we believe we now have the best call center solutions including advanced conversational IVR, agent analytics, and remote home agent flexibility," says Bob Blazek, president and CEO of Altura Communication Solutions, in a statement. "The usage-based a la carte pricing model Spoken offers is attractive to the majority of contact centers that use Avaya and are looking for ways to increase capacity while providing productivity efficiency for supervisors and agents."