Telemate.Net Software Expands its Unified Communications Analytics Capabilities
The solution provides insight into all unified communications components, including contact center deployments.
Posted Jul 7, 2015
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TeleMate.Net Software has introduced its Universal UC Analytic solution that can sit across the entire UC stack to provide relevant and actionable data about the entire unified communications stack, including voice, video, instant messaging, presence, contact center, and other data network systems.

In addition, to being UC component-agnostic, it is also vendor-agnostic, providing visibility into blended Cisco, Microsoft, Polycom, Acano, Vidyo, Avaya, Unify deployments.

"Our Universal UC Analytics capabilities are game-changing," said Steve Tabaska, TeleMate's CEO, in a statement. "A consistent theme from our customers are the challenges with managing siloed tools to help them stitch together inadequate information. Having accurate real-time information is the foundation for solid decision making within any business."

TeleMate's Universal UC Analytics provides both high-level and granular visibility into how the technology is being used, adoption rates, quality of experience, and the impact on the network.

TeleMate provides the ability to deploy in a multi-tenant environment for easier management and visibility of both internal and external customers. In addition, TeleMate's Universal UC Analytics solutions can be deployed as an on-premises VM software license or in the cloud.

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