OpenText Releases StreamServe Version 5.6.2
OpenText now features increased interactivity and provides greater insight and access in customer communications management.
Posted Feb 2, 2015
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OpenText has released the latest version of its customer communications management (CCM) solution, OpenText StreamServe version 5.6.2. Combining on-demand, interactive, and high-volume transactional customer communications with its traditional document presentment capabilities, OpenText Customer Communications Management now allows for interactive correspondence throughout a document's lifecycle from authoring to customer engagement.

OpenText Customer Communications Management creates a communications layer that links the back-end business systems with the front-end marketing solutions, allowing the monitoring and measuring of communications. The feedback offers companies the ability to both store and use the information to increase the effectiveness of further interactions. Using OpenText Customer Communications Management, organizations can create an adaptive communications process triggered at the point of purchase for email confirmations, SMS notifications, and voicemail alerts that maintains a consistent experience for the customer.

New features of OpenText Customer Communications Management include the following:

  • Cloud Enabled Communications--Integrates with the OpenText Trading Grid in the OpenText Cloud for communication delivery from anywhere to anyone via email, fax, and SMS for critical communications, such as outage or emergency notifications, whether high-volume or on-demand.
  • Interactive Objects--Drag-and-drop functionality lets users create dynamic documents and embed interactive elements, such as radio buttons, checkboxes, pull-downs, and text boxes, and rich media into outgoing digital correspondence.
  • Template Workspaces--Wizard-based template storage and on-demand document creation directly from Content Server includes management of document-level metadata and regeneration of document preview/edit with native archiving/document versioning.
  • Document-Centric Processes--Simplifies orchestration and management of complex document processes, such as review/approval/resubmit and multichannel delivery with out-of-the-box integration to OpenText Process Suite.

"With OpenText Customer Communications Management, businesses can improve the efficiency and agility of their communications with a centralized and automated system," said Adam Howatson, chief marketing officer at OpenText, in a statement. "In the digital-first world, it is important that companies employ omnichannel communications to service customer needs. OpenText is helping organizations make each touch point an effective message by providing a simple path that matches offline communications with the online experience."

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