LiveOps has launched LiveOps Voice Advantage and LiveOps Outbound Advantage on Salesforce1 AppExchange. LiveOps Voice Advantage and LiveOps Outbound Advantage bring the power of inbound and outbound voice interactions to customers. The two new cloud contact center applications leverage OpenCTI to seamlessly integrate full-featured voice capabilities within Salesforce.
LiveOps Voice Advantage and LiveOps Outbound Advantage bring advanced telephony capabilities to the Salesforce1 Platform for sales and service customer interactions.
LiveOps Voice Advantage leverages WebRTC technology to transform any browser into a full-featured phone without the need for additional hardware, software, or plug-ins. It offers an embedded phone panel for inbound and outbound call control, real-time screen pop for complete visibility into customer record data, integrated call recordings embedded within Salesforce records, and bi-directional data exchange and sync between LiveOps and Salesforce.
LiveOps Outbound Advantage is a new outbound dialing solution for contact centers that includes a Lead Upload tool to generate on-the-fly outbound campaigns. Lead Upload enables inside sales managers to create call lists based on predefined criteria, such as deal size or industry. The filtered leads are then automatically uploaded to a LiveOps dialer campaign for immediate agent follow-up.
"Companies are looking to transform the way they connect with customers, partners, and employees to thrive in the today's connected world," said Ron Huddleston, senior vice president of ISV and channel at salesforce.com, in a statement. "By leveraging the power of the Salesforce1 Customer Platform, LiveOps provides customers with the proven social, mobile, and connected cloud technologies to accelerate business success."
LiveOps, a CRM magazine 2013 Service Leader One to Watch in contact center infrastructure, has been on Salesforce's AppExchange since 2008, when it launched its first telephony app there.