Logo
BodyBGTop
CallPromise Receives Patent for Callback and Virtual Queueing
The U.S. Patent and Trademark Office has issued Patent No. 61/564,588 to CallPromise.
Posted Jul 7, 2015
Page 1

The U.S. Patent and Trademark Office (USPTO) has issued CallPromise a patent for a virtual queuing technique.

With US Patent No. 61/564,588, customers can opt to receive callbacks from agents at call centers rather than wait on hold for the next available agent. This functionality can integrate with existing call center technology.

"Businesses are under pressure to improve customer satisfaction and minimize cost and inefficiencies to maintain a strong brand reputation and relationship with their audience," said Kevin Sjodin, CEO of CallPromise, in a statement. "This patent further validates our technology that provides shorter handling times for inbound calls while improving staff utilization for any call volume."

CallPromise's patented virtual queuing system improves current callback structures that keep on-hold and callback customers waiting in the same queue for a long period of time. A metered queuing approach is effective in managing a call agent workforce by regulating the estimated wait time of on-hold customers and call back customers. This method reduces high call volume while decreasing customer abandonment rates, workforce optimization and increase customer service quality.


Page 1
To contact the editors, please email editor@destinationCRM.com
Every month, CRM magazine covers the customer relationship management industry and beyond. To subscribe, please visit http://www.destinationCRM.com/subscribe/.
Related Articles
The partnership with Callpromise extends VHT's contact center callback options in the cloud.
Partnerships enhance opportunities for customer callback solutions.
Callback Cloud for Business helps companies offer dynamic queuing and call-back when an agent becomes available.
 
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us