3CLogic, a provider of cloud-based contact centers hosted on Amazon Web Services (AWS), today announced its integration with Zendesk's cloud-based customer service software.
The integration combines 3CLogic's suite of inbound, outbound, and blended contact center offerings with Zendesk's extensive customer service tools. Moving forward, clients can enjoy the benefits of both 3CLogic's advanced contact center services and Zendesk's customer service software.
3CLogic's and Zendesk's combined solutions will help strengthen relationships between businesses and their clients by providing a 360-degree view of all interactions across voice, email, chat, and social media. In addition to a complete host of contact center features, the integration offers the following capabilities:
- Automatic Customer Profile Pops that allow a client's information to be automatically displayed during inbound or outbound interactions, providing agents with a complete history of all prior contacts and service requests;
- Ticket Pop, which automatically creates new support tickets for any customer without a prior history record; and
- Customer Search Tool, which allows agents to search for a customer's service request and status within the 3CLogic interface, negating the need to navigate through multiple user-interfaces and inefficient toggling between different application windows.
"We are incredibly excited to integrate our cloud-based contact center solution with Zendesk's software," said Raj Sharma, president and CEO of 3CLogic, in a statement. "The combination of these two cloud-based services and technologies will not only ease, but also enhance our clients' communications with their customers and provide for a stronger and more powerful solution."
Other recent 3CLogic integrations have involved LimeLight CRM, LeadMaster CRM, and SugarCRM. For Zendesk, other recent integrations have included Genesys, Five9, and Viralheat.