3CLogic, a provider of cloud-based contact centers hosted on Amazon Web Services (AWS), today announced the expansion of its existing partnership with LeadMaster customer relationship management (CRM), a provider of sales and lead management, to the United Kingdom.
Earlier this year, 3CLogic integrated its inbound, outbound, and blended cloud-based contact center software with LeadMaster CRM. With this integration available from the LeadMaster team in the U.K., 3CLogic and LeadMaster can serve customers throughout Europe.
The integrated solution provides comprehensive computer telephony capabilities for the LeadMaster system. Inside sales reps and call center reps can now fully automate their campaigns with click-to-dial and still get a 360-degree view of all the interactions with a particular contact.
The integrated solution allows companies of any size to build a virtual contact center, in any location, using low-cost workstations combined with an Internet connection.
"This is great news for our customers in the U.K. and rest of Europe. We can now offer a PBX-in-the-cloud solution. You get all the features and functions without having to own the hardware. The system works exactly how you would expect it to. Click on the dial button and it makes a phone call. The LeadMaster system provides sales lead management, CRM, marketing automation, email marketing, and integrated phone dialing. This is a great enhancement for anyone who needs dialing capability from their cloud-based lead management/CRM system," said Kewal Gupta, managing director for channel tools and a LeadMaster distributor, in a statement.
"We are very excited about expanding our partnership with LeadMaster to serve customers in UK and Europe. Cloud based CRMs integrated with cloud based contact centers provide unprecedented value to customers. The ease of use of the LeadMaster system combined with the flexibility of the 3CLogic system makes virtual call centers very easy to implement," said David Rastatter, marketing manager at 3CLogic, in the statement.