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 WEDNESDAY, AUGUST 7, 2019 - 11:00 AM PT / 2:00 PM ET
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The next big thing in customer experience (CX) is conversational artificial intelligence (AI) and machine learning (ML), which promises to deliver the highly personalized, data-driven digital experiences that customers will require as these new technologies permeate contact centers and customer service organizations over the next few years.
But where do you start and how do you plan for this seminal transition?
Join our panel of experts from NICE inContact, Concentrix, and CallMiner and learn what conversational AI will mean to the contact center, what challenges it will face, and what problems it will solve in your evolving strategy.
Our webcast will cover these important issues you need to consider:
 -- The key steps to getting started on a conversational AI implementation
-- The top 3 strategy tips learned from real-world use cases for elevating CX with conversational AI
-- How AI and ML models turn your data into action
-- How first-call resolution (FCR) and reason for call (RFC) metrics influence CX and customer satisfaction
-- The importance of selecting the right AI platform
Register Now to attend the webinar "Conversational AI for Better Customer Experiences."
Audio is streamed over the Internet, so turn up your computer speakers!
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PRESENTERS |
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Bob Fernekees
Publisher
CRM magazine
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Tamsin Dollin
Senior Product Marketing Manager
NICE inContact
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Allyson Boudousquie
VP, Market & Product Strategy
Concentrix |
Richard Britt
Vice President of Artificial Intelligence
CallMiner |
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