Reaching out and offering assistance before help is requested is act of respect. Companies that value their customers will be proactive in the communications when they have information which will directly benefit their customers. Choosing the preferred channel, voice, SMS, email or chat is part of the equation but providing up-to-date notifications, and anticipating support issues before they become a problem is essential to building strong relationships that respect customers at a very basic level.

Join us on this Roundtable Webcast our expert panelists and will share their perspectives on how to deliver proactive customer service.