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Interaction Analysis: Utilizing Customer Interactions as a Strategic Asset
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Interaction Analysis: Utilizing Customer
Interactions as a Strategic Asset |
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Register now for this FREE live web event. |
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Wednesday July 30th, 2008 • 11:00am PT / 2:00pm ET |
Join Autonomy etalk on July 30th to discover how you can take advantage of the latest state- of-the-art technologies and solutions for the contact center. Speech analytics is one of the hottest new topics being discussed and it is important to understand the various approaches to ensure your organization can maximize the latest technology available today. Customer interactions contain a wealth of information about sales and service performance, vital operational processes, and the current state of customer attitudes to allow organizations to make well-informed decisions. Speech analytics is the key to unlocking customer intelligence and leveraging it as a strategic asset across the entire enterprise.
This event will provide an overview of the functionalities, benefits and business value of speech analytics. Topics will include:
- Understanding various speech analytics methods
- Searching and managing “unstructured” information
- Utilizing tools for multi-channel interaction analysis
- Applying speech analytics to corporate guidelines such as Federal Rules of Civil Procedure (FRCP)
- Identifying trends on customer interactions and emerging topics
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Autonomy etalk is the only solution that forms a conceptual understanding of unstructured information to provide the business with analysis and retrieval functionality that extends far beyond traditional enterprise search. Discover how Autonomy’s innovative analytics technology can help your company finally understand the meaning of customer interactions across multiple channels – phone, email, and chat – and utilize comprehensive customer intelligence to improve strategic business operations.
Sponsored by
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Editorial Director
CRM magazine
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Vice President of Marketing
Autonomy etalk
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