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Leveraging Customer Interactions to Enhance Data-Driven Business Decisions with NICE Interaction Analytics
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Leveraging Customer Interactions to
Enhance Data-Driven Business Decisions with NICE Interaction Analytics |
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Register now for this FREE live web event. |
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Wednesday, July 23rd 2008 • 11:00am PT / 2:00pm ET |
Join the webinar to learn how NICE Interaction Analytics can:
- Increase operational efficiency
- Improve customer loyalty and retention
- Enhance sales and marketing effectiveness
In today’s business world, it is imperative to make decisions based on quantitative, accurate data. Integrating a multi-dimensional view of customer interactions can help optimize call center performance and enable a thorough understanding of main business drivers and inhibitors, customer preferences as well as the competition. NICE Interaction Analytics enables automated analysis of 100% of customer interactions in a cost-effective manner while leveraging interactions to proactively identify trends, uncover root-cause, anticipate opportunities and adjust processes to meet business objectives.
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The webinar, delivered by NICE a leading provider of call center optimization solutions, will highlight how you can leverage NICE’s Interaction Analytics to meet your business objectives. Topics to be discussed include the solution’s multi-dimensional analytics as well as customer case studies.
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Editorial Director
CRM magazine
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VP, Global Solution Design & Delivery Interaction Analytics
NICE Systems, Inc.
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Founder and President
DMG Consulting LLC
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