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Web Events
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The Power of Personalization - Using Personalized Speech Self-Service to Thrive and Compete in Today's Market
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The Power of Personalization –
Using Personalized Speech Self-
Service to Thrive and Compete |
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Register now for this FREE live web event. |
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Wednesday, July 9th, 2008 • 11:00am PT / 2:00pm ET |
Contact centers, despite being the front-end of many organizations, will face the pinch as enterprises will need to reduce costs fast, yet maintain high standards – all while trying to generate revenue. How an organization manages and maintains its customer relationships is more important than ever before. The key to survival is the ability to position all contact channels to drive efficiencies, improve customer relationships and grow revenues. This webinar examines the role of personalized speech self-service in helping you thrive and compete in this environment.
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Join this web event to learn how to:
- Increase revenue by enhancing the ability to present targeted upsell offers and highlight cross-sell promotions in real-time
- Increase customer satisfaction and loyalty by making interactions more personalized and intuitive.
- Manage costs by improving interaction efficiency and increasing containment within self-service channels.
- Increase customer acceptance of self-service by improving the effectiveness and sophistication of self-service channels.
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Editorial Director
CRM magazine
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Datamonitor Lead Analyst
Customer Interaction Team
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General Manager
Convergys Multichannel Self-Care Solutions
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