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CRM MAGAZINE SPONSORED WEBINAR
 
 

WEDNESDAY, FEBRUARY 14, 2018 - 11 AM PT / 2 PM ET

Join us on this unique webcast where our industry experts from Conga and NICE will make their predictions for the big trends and themes in 2018. Find out how to prepare and plan for major shifts in customer relationship trends.

Our discussion will cover the following areas:
  • how to uncover actionable data;
  • how to improve customer experience through automated personalization;
  • why you should implement AI is now, and begin the process by negotiating and managing contracts;
  • how becoming truly "omnichannel" in 2018 involves pulling more interaction channels in the analytics program; and
  • why building a comprehensive customer journey analytics program is best achieved by starting in the contact center first.
Get an insider's preview of what will be the driving trends in CRM throughout 2018.

REGISTER NOW to attend the webinar "2018 Megatrends: CRM Predictions from Top Industry Experts."

Audio is streamed over the Internet, so turn up your computer speakers!
 
PRESENTERS
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Kimber Spradlin
VP of Product Marketing
Conga
 
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Abby Monaco
Senior Product Marketing Manager
NICE - Nexidia
 
MODERATOR
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Bob Fernekees
Publisher
CRM magazine
 
 
 
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