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Roundtable: Smart Customer Service Engages Customers
Smart Customer Service Engages Customers
WEDNESDAY, JULY 12, 2017 - 11:00AM PT / 2:00PM ET

Join us on this Roundtable Webcast, where the focus is on the "smart" aspects of delivering customer service such as moving beyond Q-based routing, personalizing customer interactions, removing data silos between channels, increasing first-call resolution, reducing average handling times, and more.

Many customer service solutions are fundamental, but the ones outlined here are some of the smartest.

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