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Sharpening Your Omni-channel Service Strategy
 
 
WEDNESDAY, NOVEMBER 30 - 11:00AM PT / 2:00PM ET
 
 
Wow – it's amazing how fast a decade, year, quarter, month, or even a day can change the ways in which we service our customers! The demands we are presented with in today's ever-changing service world can be difficult to manage. With the evolution of technology moving at the speed of light and alternative service channels like the Internet of Things (IoT), Self-Service, and SMS in high demand from customers, it can be challenging to adopt and execute on a true Omni-channel approach.

During this webinar, we will explore alternative channels like IoT, Self-Service, and SMS messaging – in addition to the core channels like phone, email, and chat. We will discuss how a true Omni-channel strategy can help you retain customers, promote upsell/cross-sell strategies, drive down Opex, and make your team more efficient and effective.

Join our webinar to learn more about:
  • Omni-channel industry trends and the rise of alternative service channels like IoT, SMS, and Self-Service
  • The CRM "Omni-channel of things" maturity curve
  • CRM and Omni-channel benefits and retention best practices
  • How to deploy CRM for Omni-channel service
registerREGISTER NOW to join us for this Web event.

Audio is streamed over the Internet, so turn up your computer speakers!
 
MODERATOR   SPEAKERS            
image image image image
Bob Fernekees
Publisher
CRM magazine
Kate Leggett
VP, Principal Analyst
Forrester Research
Alex Fagundes
CIO/CTO, Microsoft CRM MVP
PowerObjects
Greg Moser
Service Practice Director
PowerObjects
 
 
 
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