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Bolster Customer Support Efficiency
and Productivity on Salesforce

As customer service pressures mount, outdated
technologies will struggle to keep up. Fortunately,
solutions in the Salesforce AppExchange can help.
 

WEDNESDAY, JUNE 29, 2016 - 11:00AM PT / 2:00PM ET

Is your customer service department struggling to provide any of the following capabilities: integrated omnichannel support, optimized agent interfaces, text-based support, natural language search capabilities, or faster and better support with enterprise knowledge management?

If you answered "yes" to any of the aforementioned capabilities, then join Salesforce AppExchange partners inContactHeyWire, Inbenta, and RightAnswers on this interactive Webinar and learn how to:
  • Achieve customer service excellence with an omnichannel strategy and personalized interactions.
  • Help agents focus on customers, not the tool, with an optimized agent interface.
  • Satisfy the latest customer communication demand for text messaging and bolster agent productivity.
  • Facilitate and improve the quality of text messaging for agents and customers.
  • Optimize your website search to empower customers with self-service support.
  • Improve customer experiences by measuring content findability on your site.
  • Increase customer satisfaction through consistency and quality of knowledge.
  • Reduce call handling time and increase FCR via knowledge adoption by agents.
REGISTER NOW to join us for this interactive roundtable Web event.

Audio is streamed over the Internet, so turn up your computer speakers!


MODERATOR   SPEAKERS            
image image image image image
David Myron
Editorial Director
CRM magazine
Annette Miesbach
Product Marketing Manager
inContact
CallFinder
Brad Edmond
Sr. Director of Marketing
HeyWire
CallFinder
Jordi Torras
CEO and Founder
Inbenta
CallFinder
Simon Yelsky
VP of Product Management and Presales
RightAnswers
CallFinder
 
 
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