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Two New Strategies for Intelligent
and Fast Customer Service
To provide best-in-class support, organizations
need customer insight and speed.


 
 
WEDNESDAY, JUNE 1, 2016 - 11:00AM PT / 2:00PM ET
How well is your customer service department able to truly understand the voice of your customers? If it’s not recording and saving customer phone calls as searchable digital files to improve customer experiences, the answer is probably not a good one. Additionally, it’s no secret that customers want to resolve their support issues quickly. If your agents are bogged down by aging or disconnected technology and outdated processes, you can forget about using customer experience as a competitive differentiator.

Fortunately, there are new strategies that will enable your brand to stand out above the rest by making your customer support smarter and more efficient.

Join CallFinder and inContact on this interactive webinar and learn how to:
  • Up-level your quality monitoring practices to assess and report on your customers’ voice.
  • Analyze your customers’ perspective of their experience with your contact center.
  • Leverage your CRM for smarter and more efficient call routing.
  • Create more efficient, reliable, and economical contact center operations.
REGISTER NOW to join us for this FREE roundtable Web event.

Audio is streamed over the Internet, so turn up your computer speakers!

 
MODERATOR
image
David Myron
Editorial Director
CRM magazine
 
SPEAKERS
image
Cliff LaCoursiere
VP
CallFinder
CallFinder
 
image
Nick Larsen
Senior Director, Professional Services
inContact
 
 
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