Roundtable: How the Best Customer Support Utilizes Knowledge Management
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How the Best Customer Support Utilizes Knowledge Management |
With complete access to information, agents can create value-added engagements that delight your customers. |
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WEDNESDAY, AUGUST 24, 2016 - 11:00AM PT / 2:00PM ET
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Finding the right information quickly and consistently is imperative for delivering exceptional customer service. It improves customer experiences, builds a stronger brand, and empowers agents and employees on the front lines. On this roundtable, we cover the best ways a knowledge-driven, customer support strategy can improve customer experiences. Join Verint, Pitney Bowes, and NICE on this interactive webinar and learn how to:
- Create and update content that quickly and completely links the best support responses with customer issues and inquiries.
- Design and evolve organizational practices that keep knowledge relevant, readable, and updated.
- Quickly and easily engage each customer as an individual with data driven prompts.
- Create and deliver highly personalized outbound correspondence efficiently and in each customer's preferred channel.
- Evaluate agents' performance based on their persona to better guide their development.
- Adapt contact center processes to all agents' needs so they are able to deliver a better customer experience.
REGISTER NOW to join us for this FREE roundtable web event. Audio is streamed over the Internet, so turn up your computer speakers!
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MODERATOR |
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SPEAKERS |
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David Myron Editorial Director CRM magazine |
John Chmaj Senior Practice Director KM Strategy Verint |
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Joe Pindell Director, Global Solution Management Pitney Bowes |
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Rich Correia Director of Marketing Workforce Optimization Solutions NICE |
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