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Roundtable: How the Best Customer Support Utilizes Knowledge Management
 
How the Best Customer Support
Utilizes Knowledge Management
With complete access to information, agents can create
value-added engagements that delight your customers.
 
 

WEDNESDAY, AUGUST 24, 2016 - 11:00AM PT / 2:00PM ET

Finding the right information quickly and consistently is imperative for delivering exceptional customer service. It improves customer experiences, builds a stronger brand, and empowers agents and employees on the front lines. On this roundtable, we cover the best ways a knowledge-driven, customer support strategy can improve customer experiences.

Join VerintPitney Bowes, and NICE on this interactive webinar and learn how to:
  • Create and update content that quickly and completely links the best support responses with customer issues and inquiries.
  • Design and evolve organizational practices that keep knowledge relevant, readable, and updated.
  • Quickly and easily engage each customer as an individual with data driven prompts.
  • Create and deliver highly personalized outbound correspondence efficiently and in each customer's preferred channel.
  • Evaluate agents' performance based on their persona to better guide their development.
  • Adapt contact center processes to all agents' needs so they are able to deliver a better customer experience.
REGISTER NOW to join us for this FREE roundtable web event.

Audio is streamed over the Internet, so turn up your computer speakers!


 
MODERATOR   SPEAKERS            
image image image image
David Myron
Editorial Director
CRM magazine
John Chmaj
Senior Practice Director
KM Strategy
Verint
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Joe Pindell
Director, Global Solution Management
Pitney Bowes
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Rich Correia
Director of Marketing
Workforce Optimization Solutions
NICE
 
 
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