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Roundtable: Customer Engagement Strategies That Keep Customers Connected
 
Customer Engagement Strategies
That Keep Customers Connected
Technology should facilitate, not complicate, customer journeys.
 
 

WEDNESDAY, JULY 27, 2016 - 11:00AM PT / 2:00PM ET

Technology should facilitate, not complicate, customer journeys. To consistently create stellar customer experiences across all channels, organizations must put the customers' needs first at every touch point and deploy technology that enables, not obfuscates, customer journeys.

If your organization is building an omnichannel strategy, or initiating one soon, join Verint, Pitney BowesSparkcentral, and inContact and on this interactive webinar and learn how to:
  • Improve customer experiences and processes by leveraging insights from customers' behaviors, interactions, and feedback.
  • Provide customers with quick answers, easy interactions, and instant access to information and issue resolution.
  • Engage clients with interactions that are consistent and relevant on every channel / touch point.
  • Build brand advocacy with emotional and innovative mediums, such as interactive and personalized video.
  • Apply strategies, used by Delta Air Lines and Jack in the Box, that create seamless online to offline customer experiences.
  • Leverage social and messaging to connect and engage with customers 1:1.
  • Show customers you value their time by simplifying their customer experiences.
  • Incorporate data to stay on pace with your customers' needs and expectations.
REGISTER NOW to join us for this FREE roundtable Web event.

Audio is streamed over the
Internet, so turn up your
computer speakers!


MODERATOR   SPEAKERS            
image image image image image
David Myron
Editorial Director
CRM magazine
Cameron Hissey
Senior Manager of Global Business Strategy – Engagement Management
Verint
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Lisa Sutrick
WW Managing Director for the Customer Engagement product portfolio
Pitney Bowes
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Krysta Gahagen
Product Marketing Manager
Sparkcentral
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Patrick Russell
Product Marketing Manager
inContact
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