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Roundtable: The Indispensable Guide to Omnichannel Support

The Indispensable Guide to
Omnichannel Support

Don’t frustrate prospects and customers
with disconnected systems.
 
 
WEDNESDAY, MAY 4, 2016 - 11:00AM PT / 2:00PM ET
Imagine how frustrating it is to repeat information over and over to the same person. Well, that’s exactly what many companies are forcing their customers to do.

A recent survey by Ovum concluded that 74 percent of customers use three or more channels when contacting companies. Yet, because these channels are often disconnected, customers are required to repeat themselves. Consumers want to move beyond disconnected, multichannel communication. They want organizations to know who they are, their interests and behaviors, and offer guidance through their customer journeys when needed.

Fortunately, there are solutions that can help.

Join Verint, NICE Systems, inContact, and West in this interactive webinar and learn how to:
  • Enable agents across all channels to provide consistent, accurate answers.
  • Leverage a central knowledge base to reduce costs while improving the customer experience.
  • Integrate your channels for an omnichannel environment.
  • Align internal processes and people to interact in an omnichannel manner.
  • Ready your WFO strategies for an omnichannel environment.
REGISTER NOW to join us for this FREE roundtable Web event.

Audio is streamed over the Internet, so turn up your computer speakers!

MODERATOR   SPEAKERS            
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David Myron
Editorial Director
CRM magazine
 
Kelly Koelliker
Director of Solutions Marketing
Verint
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Patrick Russell
Product Marketing Manager
inContact
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Ruth Zamir
Product Marketing
NICE
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Dan Gordon
SVP Strategy and Development
West
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