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How to Deliver Top-Flight Customer Experiences
 
 
How to Deliver Top-Flight Customer Experiences
 
WEDNESDAY, NOVEMBER 19
11:00 AM - 12:00 PM PT / 2:00 - 3:00 PM ET
 
 
Great customer experiences must be engaging, valuable, positive, and consistent across all communication channels. While this might sound simple, there are a lot essential elements that go into creating a successful customer experience management strategy.

Fortunately, we have a panel of seasoned veterans who can help. Join Verint, LiveOps, KANA®, A Verint® Company, and Genesys in this Webinar and learn how to:
  • Understand the importance of customer engagement optimization.
  • Leverage a holistic approach to evolve from customer insights to action.
  • Bolster your brand through consistent and engaging experiences.
  • Follow Amazon and Apple's model and make collaboration critical to CEM.
  • Drive engaging customer experiences with a unified agent desktop.
  • Use customer insight for continuous improvement.
  • Deliver a superior customer experience by providing consistent interaction routing across all channels.
  • Provide a great customer experience with Experience Design (including interaction, journey, and workforce design).
MODERATOR
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David Myron
Editorial Director
CRM magazine
REGISTER NOW to view this web event.

Audio is streamed over the Internet, so turn up your computer speakers!

 
PRESENTERS
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Koren Stucki
Marketing Director, Customer Analytics Verint
 
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Tom Scontras
Glance Networks
a LiveOps Technology Partner
 
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Kelly Koelliker
Director, Product Marketing
KANA®, A Verint® Company
 
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Scott Kolman
Vice President of Product & Solutions Marketing
Genesys
 
 
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