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What Is Omni-Channel Self-Service and Why Should You Care About It?
Ask the Experts: CRM Educational Webcast
 
 
Learn 4 self-service strategies for
today's multichannel environments.
WEDNESDAY, AUGUST 27, 2014
11:00 AM - 12:00 PM PT / 2:00 - 3:00 PM ET
 
 
Today's most successful customer service and support organizations empower their agents with the most relevant and updated customer and company information. Doing this enables them to streamline customer responses and increase profitability. The key, though, is to capture, analyze, and share the most updated and relevant customer and company knowledge across multiple communication channels.

Join IntelliResponse, TeamSupport, Parature, from Microsoft, and nanoRep in this Webinar and learn how to:
  • Instantly reduce your support load.
  • Improve agent productivity and customer experience.
  • Provide consistent messaging and consolidate information silos.
  • Deliver self-service online and across multiple devices to drive down support costs and provide 24x7 support.
  • Retain customers.
  • Make online support a revenue-generating machine.
MODERATOR  
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David Myron
Editorial Director
CRM magazine
REGISTER NOW to join us for this FREE Web event.

Audio is streamed over the Internet, so turn up your computer speakers!

 
PRESENTERS
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Tim Peters
Director of Marketing
IntelliResponse
 
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Robert C. Johnson
CEO
TeamSupport
 
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Duke Chung
Dir. Product Marketing, Customer Care
Parature, from Microsoft
 
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Amit Ben Shahar
CTO
nanoRep
 
 
 
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