Logo
BodyBGTop
Web Events

FREE live Web events produced by destinationCRM.com and CRM magazine.
NOTE: If you use spam filters to protect your inbox, please take a moment right now to add Webinars@infotoday.com and/or the infotoday.com domain to your email address book, spam software white list, or mail system white list. This will help ensure that you receive confirmation messages regarding Web Event registration.


If you have already registered for this event, please click here
If you have not registered for this event, please click here to register and view the archive.

How Innovation is Transforming IVR
Ask the Experts: CRM Educational Webcast
 
 
How Innovation is Transforming IVR
WEDNESDAY, JULY 16, 201411:00 AM PDT / 2:00 PM EDT
 
While the telephone is still the most widely used customer communication channel, it can no longer operate in a silo. Your inbound IVR and outbound messages must be interactive, personalized, seamlessly integrated, and consistent with other interaction channels.

Join Jacada, Aspect, and USAN in this Webinar and learn how to:c
  • Modify your current self-service strategy to adapt to today’s always connected, digital consumers.
  • Use IVR to drive consistency across channels.
  • Enable a warm and seamless transition to the contact center, chat, or call back.
  • Leverage visual menus in your IVR.
  • Easily migrate to a cloud solution for better customer care.
  • Configure IVR to become more proactive by expanding its role from first call resolution to future call avoidance.
REGISTER NOW to join us for this FREE Web event.

Audio is streamed over the Internet, so turn up your computer speakers!
 
MODERATOR   PRESENTERS        
image image image image
David Myron
Editorial Director
CRM magazine
Steve Herlocher
Chief Marketing Officer
Jacada
image
Tony Lama
Global Evangelist
Aspect
image
Tad Thompson
SVP, Sales & Marketing
USAN
image
 
 
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us