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How Innovation is Transforming IVR
Ask the Experts: CRM Educational Webcast
How Innovation is Transforming IVR
WEDNESDAY, JULY 16, 201411:00 AM PDT / 2:00 PM EDT
While the telephone is still the most widely used customer communication channel, it can no longer operate in a silo. Your inbound IVR and outbound messages must be interactive, personalized, seamlessly integrated, and consistent with other interaction channels.

Join Jacada, Aspect, and USAN in this Webinar and learn how to:c
  • Modify your current self-service strategy to adapt to today’s always connected, digital consumers.
  • Use IVR to drive consistency across channels.
  • Enable a warm and seamless transition to the contact center, chat, or call back.
  • Leverage visual menus in your IVR.
  • Easily migrate to a cloud solution for better customer care.
  • Configure IVR to become more proactive by expanding its role from first call resolution to future call avoidance.
REGISTER NOW to join us for this FREE Web event.

Audio is streamed over the Internet, so turn up your computer speakers!
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David Myron
Editorial Director
CRM magazine
Steve Herlocher
Chief Marketing Officer
Tony Lama
Global Evangelist
Tad Thompson
SVP, Sales & Marketing
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