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Five Steps to Superior Social Customer Service
 
WEDNESDAY, MAY 14, 2014
11:00AM PT / 2:00PM ET
 
Engaging with customers in social and mobile channels has become more-or-less mandatory. But how does that really work? What tools should agents and supervisors have available, and when should they use them?

Join Jonathan Russell from Five9 as he outlines the Five Steps to Superior Social Customer Service and provides a comprehensive demo of the solution.

You will learn how to:
  • How to recognize the right social channels for your brand and your customers and identify the best engagement and customer service opportunities
  • The importance of a social strategy and how to use it for executive buy-in, team establishment, metric generation and reporting
  • Enable supervisors get the right issues to the right agents with automated queue filtering and post routing tools
  • What you need to know today to be prepared for a multi-channel future
 
MODERATOR
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David Myron
Editorial Director
CRM magazine
PRESENTER
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Jonathan Russell
Director of Social and Mobile
Five9
Audio is streamed over the Internet, so turn up your computer speakers!
 
  REGISTER NOW to view this FREE Webinar titled
Five Steps to Superior Social Customer Service
 
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